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Don’t Be Shy…..

What’s on Your Mind? (Don’t Be Shy!)

Hey there,
Please check the FAQ below before contacting me.  You just may get your questions answered more quickly.  Or you can scroll down for the contact form.

A Thousand Thanks,
Allen

I'm having trouble logging in.

If you’re having trouble logging, first take a deep breath.  We’ll get it figured out!

Your username is probably your email address.  If you don’t know your password, or did not get an email with a password, please click the “lost password” link.  Then enter your email as your username.

If you don’t see emails from Allen Mathews or Classical Guitar Shed, please check your spam and trash folders.

To change your password after you’re logged in, you can go to My CGS in the upper menu bar, then to My Account.  You can change it there.

I'm having trouble accessing or viewing videos.

Usually, videos are a local issue, on your computer or internet.  Here are some troubleshooting options for you to try:

  • Make sure you’re logged in (if you are accessing course videos or The Woodshed)
  • Refresh the page
  • Try the page on a different browser (Firefox, Safari, Chrome, etc)
  • Close any tabs in your browser that you aren’t using
  • Check your internet connection.
  • Move closer to the router (if on wireless)
  • Close any other open applications that use internet

Usually, one of these will solve the problem.  If not, please feel free to email.

 

The password I received in my email won't work, or it's too long.

If you’re having trouble with the generated password you were sent (they are ridiculously long), click the “lost password” link.  Then enter your email as your username.

You should receive an email allowing you to change your password to one of your choosing.

To change your password after you’re logged in, you can go to My CGS, then to My Account.  You can change it there.

I bought a course. How do I access it?

Thanks!

To access your course, first, go to the Login button in the top menu bar.

Your username is probably your email address.

If you don’t know your password, or did not get an email with a password, please click the “lost password” link.  Then enter your email as your username.

Once you’re logged in, navigate to the My Courses tab in the upper menu.  You’ll see your courses there.

You can also watch this video for instructions on logging in and accessing your course.

Have fun!

I just joined The Woodshed, but I don't have access to the courses.

Thanks for joining!

When you first join, you get immediate access to The Woodshed Program and Library.

However, it can take up to one full business day for the premium courses to activate in your account.  We have to do that part manually.  Please be patient.  They’re on the way!

You can start here to get rolling with the program.

I just joined The Woodshed. How do I get started?

Welcome to The Woodshed!

First, you’ll need to Login.  Your username is probably your email address.  If you don’t know your password, or did not get an email with a password, please click the “lost password” link.  Then enter your email address as your username.

Once logged in, navigate to The Woodshed tab in the upper menu.  This will take to the homepage for The Woodshed.

You can start here to get rolling with the program.  You’ll find a video that will serve as your orientation, and show you how to use the resources in The Woodshed.

I'm a member of The Woodshed. How do I submit a video for review?

Members of The Woodshed can submit videos for review.

If you’re a current member and your account is fully activated, please login.

Once logged in, you can return to this drop-down menu item and find the instructions here (as if by magic!).

 

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